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Operations Coordinator

Edinburgh, United Kingdom

About us

Welcome to CLAN Language Schools Ltd. Where learning English transcends the classroom and enriches lives worldwide. Established by a team with decades of collective experience in language education, CLAN Language Schools specialises in English language programs designed specifically for young international learners aged 7 to 17. 

We pride ourselves on building unique learning programs that blend traditional English language teaching with engaging cultural immersions. Our year-round school is located in the heart of Scotland’s most vibrant city, Edinburgh! We offer a unique blend of classroom learning and cultural immersion through our comprehensive Excursion/Activity programs.

We understand that language is more than just words; it's the key to connecting with the world. That’s why we also provide online English lessons, ensuring learning opportunities are boundless and not confined by geographical limits. 

We are now seeking an Operations Coordinator to join our team and contribute to our vision of delivering exceptional educational experiences.

Purpose of the Role

The Operations Coordinator will play a key role in supporting the planning, coordination and delivery of CLAN’s programmes. Working closely with the central office team, the post-holder will be involved in pre-summer preparation, recruitment, centre logistics, safeguarding, and operational delivery during the summer period.

This is a fully on-site role based at our Edinburgh offices, suited to someone with excellent organisational skills, experience in the language school sector, initiative, and a strong sense of responsibility. During the summer, the Operations Coordinator will act as a Centre Manager, leading on-site delivery and acting as the Designated Safeguarding Lead (DSL).

Customer Relationship
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Coordinate planning, logistics, bookings, and resourcing for summer centres
  • Manage communication with suppliers, venues, host institutions, and partners
  • Support the CEO with programme scheduling, operational planning, and resource allocation
  • Monitor operational budgets and assist with cost tracking across key projects
  • Prepare operational handbooks, policies, and staff training materials
  • Provide administrative and operational support to the senior management team
  • Step in as Centre Manager during summer peak periods, overseeing daily operations, staff performance, and delivery quality
  • Develop and lead social programmes in summer and year-round
  • Drive recruitment of non-academic staff, assisting HR with compliance documentation and onboarding
  • Ensure operational policies are kept up to date, accurate and in-line with Accreditation UK compliance
  • Act as DSL (Designated Safeguarding Lead) and maintain high welfare standards


Nice to have

  • 2+ years’ experience in ELT and leadership within multi-site or year-round operations
  • Experience managing seasonal or multi-site provision
  • Knowledge of Accreditation UK standards
  • Safer Recruitment in ELT
  • Specialist Safeguarding (Level 3)
  • First Aid at Work (Level 3)


Must Have

  • Proven management experience in educational programme operations, preferably with young learners summer courses as Centre Manager, Activity Manager, Welfare Manager or Director of Studies
  • Strong leadership and team management abilities
  • Excellent communication, organisational, and interpersonal skills
  • Knowledge of safeguarding and welfare practices
  • Experience with budgeting and resource management
  • Strong problem-solving and crisis-management abilities
  • High level of computer literacy (MS Office, databases, email)
  • Bachelor’s degree in a relevant field
  • Right to work in the UK
  • Valid Enhanced PVG (or willingness to obtain through CLAN)


Personal Attributes

  • Supportive, collaborative leadership style
  • Commitment to safeguarding, equality, and inclusion
  • Analytical, proactive, and solutions-focused
  • Passionate about learner and staff development
  • High professional standards and integrity

Safeguarding Statement

CLAN Language Schools is committed to safeguarding and promoting the welfare of children and young people. All staff must share this commitment and undergo appropriate pre-employment checks, including Enhanced PVG clearance and verification of identity and right to work.


 

We offer the best English language courses in Edinburgh, including General English, Exam Preparation, and summer programs for young learners. CLAN Language Schools, based in the heart of Edinburgh, offers a comprehensive selection of English language courses designed to meet the needs of students from across the globe. Whether you're a beginner looking to enhance basic communication skills or an advanced learner aiming to perfect your English, CLAN offers flexible programs tailored to different proficiency levels and learning goals. With Edinburgh being one of the UK's most historically rich and culturally vibrant cities, students at CLAN can combine language learning with the opportunity to explore the city’s iconic landmarks, making the experience both educational and immersive. Popular English Language Programs General English (15, 20, 25, 30 hours per week) One of CLAN’s core offerings is the General English course, available in varying intensities of 15, 20, 25, or 30 hours per week. This program focuses on improving all four essential language skills—speaking, listening, reading, and writing—through interactive lessons and real-world activities. Students engage in communicative tasks designed to build confidence in everyday situations and master various aspects of the language. By the end of the course, learners will be able to express themselves clearly, understand diverse texts, and participate in conversations in English with greater ease. The flexibility of course intensity allows students to choose a schedule that fits their needs. Whether you're looking for a more intensive approach or a balanced learning experience, these options cater to all types of learners. Courses can last from one week to several weeks depending on the student's preference and availability. Young Learners Summer Programmes For younger students, CLAN Language Schools offers specialized Young Learner Summer Programmes, which include: Discover Programme: Ideal for younger children who are just beginning their language-learning journey. This program combines classroom-based learning with exciting outdoor activities and cultural experiences around Edinburgh. Immerse Programme: Aimed at slightly older children or teenagers, the Immerse programme deepens language skills while encouraging personal development and confidence in English communication through immersive learning activities. School of Sorcery: Inspired by fantasy and magic, this fun and engaging programme provides students with a unique and playful way to learn English. The curriculum is based on themed lessons and activities that transport young learners into a magical world while they practice their language skills. These programs provide younger learners with an engaging and supportive environment, ensuring they have fun while improving their English. The activities, which often include sightseeing tours and sports, help learners discover the rich culture of Edinburgh, offering an unforgettable learning experience. Online and Offline Private Lessons For students who prefer a more tailored approach, private lessons are available both online and offline. This option is perfect for those who require one-on-one instruction or need a flexible schedule. CLAN’s experienced teachers design personalized lessons based on each student’s needs, whether they are preparing for exams, improving business English, or mastering conversational skills. Why Choose Edinburgh for Your English Language Learning? As one of the most popular destinations for language schools in the UK, Edinburgh offers students a unique setting to learn English. Its rich history, stunning architecture, and vibrant arts scene make it a fantastic place to live and study. Students at CLAN Language Schools can explore landmarks such as Edinburgh Castle, the Royal Mile, and the stunning Arthur’s Seat, all while practicing their newly acquired language skills. Flexible Start Dates and Payment Options CLAN Language Schools offers flexible start dates throughout the year, making it easy for students to enroll in a course that fits their schedule. Upcoming start dates include September 16, 23, and 30, 2024, as well as dates in October, November, and December. The school’s open enrollment policy ensures that students can begin their learning journey whenever it suits them. In terms of payment, CLAN follows a 20% deposit system upon booking, with the remaining 80% payable five weeks before the course begins. This flexible payment structure allows students to secure their place without needing to pay the full amount upfront. Why Choose CLAN Language Schools? With decades of experience in delivering top-notch language programs, CLAN Language Schools prides itself on creating a supportive, engaging, and effective learning environment. The school's commitment to providing personalized attention, its expert instructors, and its focus on immersive learning make it an ideal choice for students from all over the world. Whether you’re looking to boost your English for professional purposes, prepare for an exam, or simply improve your conversational skills, CLAN offers courses that suit every need. Edinburgh’s charm and cultural richness are an added bonus, ensuring that your learning experience goes beyond the classroom. If you are searching for a top-rated English language school in Edinburgh, consider CLAN Language Schools for a program that meets your learning goals while offering an unforgettable Scottish experience.