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Operations Manager

Edinburgh, المملكة المتحدة

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About us

Welcome to CLAN Language Schools Ltd. where learning English transcends the classroom and enriches lives worldwide. Established by a team with decades of collective experience in language education, CLAN Language Schools specialises in English language programmes designed specifically for young international learners aged 8 to 17.

We pride ourselves on building unique learning programmes that blend traditional English language teaching with engaging cultural immersions. Our year-round school is located in the heart of Scotland's most vibrant city, Edinburgh! We offer a unique blend of classroom learning and cultural immersion through our comprehensive Excursion/Activity programmes, alongside online English lessons that extend learning beyond geographical limits.

Purpose of the Role

We are seeking a Operations Manager to take full ownership of operational delivery across CLAN's year-round programmes, mini-group stays, and summer residential centre, in line with British Council and Accreditation UK requirements.

This is a senior, largely autonomous role reporting to the CEO on operations and to the Academic Operations Manager on academic matters. Operations is the primary focus — logistics, staffing, budgeting, safeguarding, and running centre delivery year-round, including weekend and group stays outside the summer season. Teaching and academic involvement are secondary: the postholder steps in on academic tasks (classroom cover, supporting observation cycles, assisting with timetabling) only when needed, not as a core deliverable. We are a small school; we need someone senior enough to run operations independently, not someone who needs a team built around them to do it.

During every residential programme, the Operations Manager becomes Centre Manager and Designated Safeguarding Lead (DSL) or Deputy Designated Safeguarding Lead (DDSL) — living on-site and holding full operational and welfare accountability for the duration of each programme cycle. Outside the peak seasons, the role also provides weekend support for individuals and mini-group stays as they occur throughout the year.

 

Customer Relationship
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Coordinate planning, logistics, bookings, and resourcing for summer centres and year-round individual and mini-group stays
  • Manage communication with suppliers, venues, host institutions, and partners
  • Support the CEO with programme scheduling, operational planning, and resource allocation
  • Monitor operational budgets and assist with cost tracking across key projects
  • Prepare operational handbooks, policies, and staff training materials
  • Provide administrative and operational support to the senior management team
  • Drive recruitment of non-academic staff, assisting HR with compliance documentation and onboarding
  • Ensure operational policies are kept up to date and compliant with British Council and Accreditation UK standards
  • Act as Centre Manager (which may be residential) during peak periods: living on-site, overseeing daily operations, staff performance, and delivery quality for the full duration of each programme cycle
  • Provide on-site or on-call weekend support for individuals and mini-group stays throughout the year, as scheduled
  • Develop and lead social programmes, summer and year-round
  • Act as DSL (Designated Safeguarding Lead)/DDSL (Deputy Designated Safeguarding Lead) year-round, including out-of-hours emergency line response during residential periods and individual and mini-group weekend stays.
  • Academic (as needed, in support of the Academic Operations Manager)
    Assist with teacher recruitment, induction, and onboarding logistics 
    If qualified, step into classroom teaching or cover when operationally required (e.g. staff shortages, peak periods) 
    Support Academic Operations Manager with day-to-day logistics 


Nice to have

  • TEFL certification (e.g. CELTA or equivalent preferred) / DELTA, DipTESOL, or Master's in TESOL/Applied Linguistics — sufficient to cover classroom teaching when needed
  • 5+ years' combined experience in ELT and operational leadership within multi-site or year-round operations
  • Knowledge of Accreditation UK standards
  • Safer Recruitment in ELT
  • Specialist Safeguarding (Level 3)
  • First Aid at Work (Level 3)
  • Teacher training experience


Must Have

  • Proven management experience in educational programme operations, including at least one full season as Centre Manager, Welfare Manager, or DSL/DDSL at a residential summer language school
  • Demonstrated ability to operate independently, without a large supporting team, reporting into both operational (CEO) and academic (Academic Operations Manager) lines 
  • Comfortable with a working pattern that includes scheduled weekend duty year-round, not just during summer 
  • Strong leadership and staff management abilities, including managing seasonal/temporary staff
  • Sound knowledge of safeguarding and welfare practice; comfortable acting as DSL/DDSL
  • Excellent communication, organisational, and interpersonal skills
  • Experience with budgeting and resource management
  • Strong problem-solving and crisis-management abilities
  • High level of computer literacy (MS Office, databases, email)
  • Strong understanding of British Council and Accreditation UK compliance requirements
  • Right to work in the UK
  • Valid Enhanced DBS/PVG check (to be obtained through CLAN, if not already held)


Working Pattern & Residential Requirements

  • Year-round term: standard on-site office hours at our Edinburgh base, working closely with the CEO and Academic Operations Manager, with the flexibility expected at this level of seniority.
  • Individuals and Mini-group stays (year-round): outside the main summer season, CLAN also hosts individuals and shorter mini-group stays throughout the year. Weekend support — on-site presence or on-call availability, depending on the requirement — is a standard, scheduled part of this role for the duration of each stay. This is in addition to the standard working week, not occasional or exceptional.
  • Summer residential period: the postholder lives on-site as Centre Manager for the full duration of each programme cycle, including on scheduled rest days — this is a live-in role for the summer season, not a commute-in one. On-site accommodation is provided. Rest periods and any rota support will be confirmed in the contract in line with UK Working Time Regulations.
  • Emergency line duty: as DSL/DDSL, responding to the emergency line after 5pm and during weekend group stays is a core, expected part of the role — not overtime, and not optional.
  • Compensation structure: this is a salaried position. The salary reflects the full scope of the role, including summer live-in duties, weekend mini-group support, and out-of-hours emergency-line response; it does not carry separate hourly overtime pay for time worked evenings or weekends. Punctual arrival and full attendance during core hours are expected as standard, year-round.

Personal Attributes

  • Self-sufficient, decisive leadership style — comfortable owning outcomes without needing a large team to lean on
  • Commitment to safeguarding, equality, and inclusion
  • Analytical, proactive, and solutions-focused
  • Comfortable taking direction from two reporting lines (CEO and Academic Operations Manager) as needed
  • High professional standards and integrity

Safeguarding Statement

CLAN Language Schools is committed to safeguarding and promoting the welfare of children and young people. All staff must share this commitment and undergo appropriate pre-employment checks, including Enhanced PVG clearance and verification of identity and right to work.


 

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We offer the best English language courses in Edinburgh, including General English, Exam Preparation, and summer programs for young learners. CLAN Language Schools, based in the heart of Edinburgh, offers a comprehensive selection of English language courses designed to meet the needs of students from across the globe. Whether you're a beginner looking to enhance basic communication skills or an advanced learner aiming to perfect your English, CLAN offers flexible programs tailored to different proficiency levels and learning goals. With Edinburgh being one of the UK's most historically rich and culturally vibrant cities, students at CLAN can combine language learning with the opportunity to explore the city’s iconic landmarks, making the experience both educational and immersive. Popular English Language Programs General English (15, 20, 25, 30 hours per week) One of CLAN’s core offerings is the General English course, available in varying intensities of 15, 20, 25, or 30 hours per week. This program focuses on improving all four essential language skills—speaking, listening, reading, and writing—through interactive lessons and real-world activities. Students engage in communicative tasks designed to build confidence in everyday situations and master various aspects of the language. By the end of the course, learners will be able to express themselves clearly, understand diverse texts, and participate in conversations in English with greater ease. The flexibility of course intensity allows students to choose a schedule that fits their needs. Whether you're looking for a more intensive approach or a balanced learning experience, these options cater to all types of learners. Courses can last from one week to several weeks depending on the student's preference and availability. Young Learners Summer Programmes For younger students, CLAN Language Schools offers specialized Young Learner Summer Programmes, which include: Discover Programme: Ideal for younger children who are just beginning their language-learning journey. This program combines classroom-based learning with exciting outdoor activities and cultural experiences around Edinburgh. Immerse Programme: Aimed at slightly older children or teenagers, the Immerse programme deepens language skills while encouraging personal development and confidence in English communication through immersive learning activities. School of Sorcery: Inspired by fantasy and magic, this fun and engaging programme provides students with a unique and playful way to learn English. The curriculum is based on themed lessons and activities that transport young learners into a magical world while they practice their language skills. These programs provide younger learners with an engaging and supportive environment, ensuring they have fun while improving their English. The activities, which often include sightseeing tours and sports, help learners discover the rich culture of Edinburgh, offering an unforgettable learning experience. Online and Offline Private Lessons For students who prefer a more tailored approach, private lessons are available both online and offline. This option is perfect for those who require one-on-one instruction or need a flexible schedule. CLAN’s experienced teachers design personalized lessons based on each student’s needs, whether they are preparing for exams, improving business English, or mastering conversational skills. Why Choose Edinburgh for Your English Language Learning? As one of the most popular destinations for language schools in the UK, Edinburgh offers students a unique setting to learn English. Its rich history, stunning architecture, and vibrant arts scene make it a fantastic place to live and study. Students at CLAN Language Schools can explore landmarks such as Edinburgh Castle, the Royal Mile, and the stunning Arthur’s Seat, all while practicing their newly acquired language skills. Flexible Start Dates and Payment Options CLAN Language Schools offers flexible start dates throughout the year, making it easy for students to enroll in a course that fits their schedule. Upcoming start dates include September 16, 23, and 30, 2024, as well as dates in October, November, and December. The school’s open enrollment policy ensures that students can begin their learning journey whenever it suits them. In terms of payment, CLAN follows a 20% deposit system upon booking, with the remaining 80% payable five weeks before the course begins. This flexible payment structure allows students to secure their place without needing to pay the full amount upfront. Why Choose CLAN Language Schools? With decades of experience in delivering top-notch language programs, CLAN Language Schools prides itself on creating a supportive, engaging, and effective learning environment. The school's commitment to providing personalized attention, its expert instructors, and its focus on immersive learning make it an ideal choice for students from all over the world. Whether you’re looking to boost your English for professional purposes, prepare for an exam, or simply improve your conversational skills, CLAN offers courses that suit every need. Edinburgh’s charm and cultural richness are an added bonus, ensuring that your learning experience goes beyond the classroom. If you are searching for a top-rated English language school in Edinburgh, consider CLAN Language Schools for a program that meets your learning goals while offering an unforgettable Scottish experience.
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